A guide to help desk concepts / (Record no. 15681)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00908pam a2200289 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | vtls001482988 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | WlAbNL |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20140723094435.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 000502s1999 enkac 001 0 eng |
| 015 ## - NATIONAL BIBLIOGRAPHY NUMBER | |
| National bibliography number | GB9922908 |
| Source | bnb |
| 016 7# - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER | |
| Record control number | 0760071500 |
| Source | Uk |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0760071500 : |
| Terms of availability | No price |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (UkENL)E272230460 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (WlAbNL)LLGCb11492567 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UkENL |
| Transcribing agency | The Mico University College |
| Modifying agency | Uk |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 004.068 KNA |
| Edition number | 21 |
| 245 12 - TITLE STATEMENT | |
| Title | A guide to help desk concepts / |
| Statement of responsibility, etc | Donna Knapp. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Cambridge, Mass ; |
| -- | London : |
| Name of publisher, distributor, etc | Course Technology, |
| Date of publication, distribution, etc | c1999. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvi, 256 p. : |
| Other physical details | ill., ports ; |
| Dimensions | 24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Management information systems. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Computer technical support. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Computer service industry. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Book |
| 949 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| 6 | 9905HV3045 |
No items available.