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Managing the guest experience in hospitality / Robert C. Ford, Cherrill P. Heaton.

By: Contributor(s): Material type: TextTextPublication details: Albany, NY : Delmar/Thomson Learning, c2000.Description: xxiv, 432 p. : ill. ; 24 cmISBN:
  • 0766814157
Subject(s): DDC classification:
  • 647.94/068// FOR 21
LOC classification:
  • TX911.3.C8 F67 2000
Online resources:
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Holdings
Item type Current library Collection Call number Status Date due Barcode
Reference The Mico University College Reference Reference REF 647.94068 FOR (Browse shelf(Opens below)) Not for loan 59798
Reference The Mico University College Reference Reference REF 647.94068 FOR (Browse shelf(Opens below)) Not for loan 59797

Includes bibliographical references and index.

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