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	1.	Service wisdom : creating and maintaining the customer service edge / Ron Zemke and Chip R. Bell. by Zemke, Ron Bell, Chip R Material type: Text; Format: print ; Literary form: Not fiction Publication details: Minneapolis, MN : Lakewood Books, c1989 Availability: Items available for loan: The Mico University College (1)Call number: 658.8/12 ZEM. Place hold Add to cart (remove)
	2.	Instructing for results / Fredric H. Margolis, Chip R. Bell. by (Fredric Herman), 1932- Bell, Chip R Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Diego, Calif. : Minneapolis, Minn. : University Associates ; Lakewood Publications, 1986 Availability: Items available for loan: The Mico University College (1)Call number: 658.3/124 MAR. Place hold Add to cart (remove)

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