TY  - BOOK
TI  - A guide to help desk concepts
SN  - 0760071500 :
U1  - 004.068 KNA 21
PY  - 1999///
CY  - Cambridge, Mass, London
PB  - Course Technology
KW  - Management information systems
KW  - Computer technical support
KW  - Computer service industry
N1  - Includes bibliographical references and index
ER  -