Customer service :
Customer service : skills for success /
Robert W. Lucas.
- 5th ed.
- New York : McGraw-Hill, c2012.
- xix, 394 p. : ill. ; 26 cm.
- Connect, learn, succeed .
Includes bibliographical references and index.
9780073397115 (pbk. : alk. paper) 0073397113 (pbk. : alk. paper)
2010048859
Customer services.
HF5415.5 / .L83 2012
658.8/12 LUC
Includes bibliographical references and index.
9780073397115 (pbk. : alk. paper) 0073397113 (pbk. : alk. paper)
2010048859
Customer services.
HF5415.5 / .L83 2012
658.8/12 LUC